Kayla Caldwell

 Kayla Caldwell is an accomplished IT professional with extensive expertise in Microsoft Office applications, domain administration, Active Directory, and technical support. With over five years of experience in customer service and nearly three years in hands-on technical support, she excels in troubleshooting and guiding users through technical challenges. Kayla’s combination of technical proficiency and customer-centric approach enables her to deliver effective solutions while enhancing user experience, making her an invaluable asset to any organization committed to reliable IT support and user satisfaction. Kayla holds an Associate Degree in System Administration from Greenville Technical College. She is certified as a Microsoft Network Technician and System Administrator. Currently, she is furthering her expertise by pursuing a Cisco Networking certification, focusing on deepening her skills in network infrastructure and management.

In addition to her professional endeavors, Kayla actively volunteers in the media department at her local church. She plays a key role in developing and maintaining the applications and supporting the technical aspects of church services.