Flux provides a dedicated support team offering same‑day assistance to handle everyday IT issues and maintain the stability of your technology environment. Our team oversees the full scope of IT support to ensure your systems and users stay productive.
During normal business hours, our average response time is just 15 minutes, ensuring quick assistance for your critical needs. Outside of normal hours, we continue to provide reliable service with a guaranteed response within 12 hours, so you’re never left without support.
Business Hours: Mon–Fri | 7:00 AM – 7:00 PM EST
Yes, we provide co-managed IT services to support your internal team when needed.
We can step in during high-demand periods or special projects and handle routine tasks like system monitoring, patch management, and help desk support. This frees your staff to focus on strategic priorities while we keep operations running smoothly.
Our proprietary client dashboard gives you full visibility into your IT operations.
Track help desk tickets to see which employees need support, identify recurring issues, and monitor open requests. View project progress with completion percentages and expected delivery dates. Access all software subscriptions managed by Flux, including quantities and renewal dates. Plus, an integrated AI assistant is ready to answer questions and provide insights on any data displayed.
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